Privacy Policy

2. Information & Data We Collect

We collect information you explicitly provide when interacting with our services:

• Contact & Profile Identifiers: Full name, mobile telephone number, email address, and billing coordinates.
• Valet Logistics Data: Doorstep pickup address, apartment/flat number, gated community name, sector/locality, landmark, and selected pickup/delivery date and time slots.
• Wardrobe & Care Preferences: Garment categories, itemized pieces, eco-friendly solvent preferences, scent choices, collar starch levels, and custom stain removal instructions.
• Franchise & CRM Lead Data: Business entity name, store location counts, investment budget brackets, and operational experience submitted via inquiry forms.
• Technical & Diagnostic Data: IP address, browser type, device specifications, and page interaction timestamps recorded to enhance site speed and security.

3. How We Use Your Information

We process your data strictly for legitimate service purposes:

• Scheduling, collecting, and returning garments via our dedicated valet fleet.
• Maintaining real-time order status tracking from inspection to quality dispatch.
• Generating transparent, itemized invoices and processing payments.
• Forwarding essential service notifications to our central concierge at theavasenterprise@gmail.com.
• Responding to customer support, franchise partnership, or software trial requests.
• Complying with statutory accounting and tax regulations in India.

4. WhatsApp & Direct Communication

To ensure prompt service updates, we utilize direct WhatsApp concierge links (+91 9177709988). When you choose to communicate via WhatsApp, your message details are processed through WhatsApp's end-to-end encrypted infrastructure. We never sell your telephone number or send spam broadcasts.

5. Data Security & Storage Standards

We implement industry-standard administrative, physical, and technical safeguards:

• All web traffic is encrypted using modern 256-bit SSL / TLS protocols.
• Access to customer records is restricted strictly to authorized atelier managers and logistics supervisors.
• Payment details (Credit Card numbers / UPI PINs) are processed via secure certified gateways and are never stored on our servers.

6. Third-Party Disclosures & APIs

We do not sell, rent, or trade your personal data to third-party advertisers. We share information only with trusted service partners under strict confidentiality agreements:

• Logistics and valet drivers to deliver garments to your specific doorstep.
• Secure form delivery endpoints to route orders to theavasenterprise@gmail.com.
• Authorized legal or tax authorities when mandated by applicable Indian laws.

7. Cookies & Local Browser Storage

Our web application utilizes client-side localStorage to conveniently preserve your active wardrobe basket, order history, and interface preferences across browser sessions without requiring repetitive logins. You may clear your browser cache at any time to remove these local tokens.

8. Data Retention Policies

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, manage ongoing client relationships, and fulfill legal, tax, or accounting requirements.

9. Your Privacy Rights & Choices

Under applicable data protection laws, you possess the right to:

• Access: Request a summary of the personal information we hold regarding your account.
• Correction: Request the correction of inaccurate or incomplete contact records.
• Erasure: Request the deletion of your personal data from our active marketing lists.
• Opt-Out: Unsubscribe from non-essential promotional SMS or emails at any time.

10. Data Protection Officer Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Data Grievance Officer: