Terms & Conditions

2. Doorstep Valet Pickup & Delivery Protocols

• Valet Coverage: Complimentary doorstep valet pickup and return delivery is provided across our designated service zones in Hyderabad (including Manikonda, Alkapur Township, Gachibowli, Jubilee Hills, Banjara Hills, Hitec City, Kokapet, Financial District, and surrounding areas).
• Time Slots: Pickup and delivery windows (e.g., 08:00 AM – 12:00 PM, 04:00 PM – 08:00 PM) are scheduled estimates. While our logistics fleet strives for punctuality, slight delays may occur due to severe traffic, adverse weather, or gated community access delays.
• Client Availability: The Client is responsible for being available at the provided address during the chosen time slot. Failed pickup/delivery attempts resulting from unreachability may incur a nominal re-attempt fee.
• Security & Gate Clearances: Clients residing in gated communities or commercial complexes must pre-authorize entry for the Lushdry valet agent.

3. Garment Intake, Inspection & Care Protocol

Upon intake at our central processing atelier, all items undergo high-definition photographic scanning and barcoded fabric profiling:

• Pre-existing Conditions: Tears, thread pulls, fabric thinning, missing buttons, color bleeding from prior domestic washes, sun damage, and pre-existing stains are logged. We will notify you of high-risk items prior to treatment.
• Pockets & Personal Items: Clients are strictly requested to inspect all garment pockets before hand-over. Lushdry accepts no liability for the loss of currency, jewelry, pins, keys, or digital media left in garments. If discovered, valets will catalogue and return such items safely.
• Stain Removal: While we employ advanced biodegradable solvent techniques with exceptional stain clearance rates, certain stubborn substances (e.g., aged oil, old oxidized wine, turmeric, chemical ink, acid burns) may have permanently bonded to fiber dyes. 100% stain eradication cannot be guaranteed without risking textile fiber integrity.

4. Couture, Bridal Lehengas & Heirloom Silks

Lushdry specializes in pure Kanjeevaram, Banarasi, Paithani, Chanderi, Raw Silks, Pashminas, and heavy bridal couture featuring real Zari, zardozi embroidery, Swarovski crystals, pearls, and hand-stitched beads.

• Such garments are processed strictly using zero-tumble organic wet care and neutral pH German cleaning agents.
• Any designer embellishment attached using water-soluble or heat-sensitive adhesives by the garment manufacturer may react during normal solvent processing despite our gentlest protocols. Lushdry is not liable for manufacturing defects in glue or stitching durability.

5. Pricing, Invoicing & Payment Terms

• Pricelist: Our published rates are transparent and itemized per garment type or category. High-complexity work (such as heavy multi-layered lehengas or vintage tapestry restoration) may be quoted on bespoke assessment.
• Taxes: All invoices are subject to prevailing Goods & Services Tax (GST) as mandated by the Government of India.
• Payment Methods: We accept UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and Cash on Delivery (COD) upon receipt of your finished garments.

6. Turnaround Timelines & Express Orders

Standard dry cleaning and laundry care is delivered within 48 to 72 hours. Couture, leather, carpet, and bridal items require 4 to 6 business days for delicate multi-stage conditioning. Same-day / 24-hour Express service is available upon prior booking with an applicable express surcharge.

7. Care Guarantee, Claims & Liability Limits

• Free Re-Wash Protocol: If you are unsatisfied with the cleaning or press finish of any garment, notify us within 24 hours of delivery, and we will collect and re-process the item free of charge.
• Claim Reporting: Any discrepancies in garment count or physical damage must be reported within 24 hours of receipt with original barcode tags intact.
• Maximum Liability Cap: In the rare and unfortunate event of verified garment loss or irreversible damage solely caused by our negligence, Lushdry's maximum liability is capped at up to 10 times the cleaning charge of the specific garment, or ₹3,000 (whichever is lower), unless an elevated insured valuation was declared and agreed in writing prior to intake.

8. Uncollected & Unclaimed Garments

Cleaned garments will be stored free of charge in our temperature-controlled vault for up to 30 days after the scheduled delivery date. Garments unclaimed after 60 days of multiple documented contact attempts will be subject to storage fees or donated to registered charitable foundations.

9. Lushdry AI CRM Platform SaaS Terms

Users subscribing to our Lushdry AI CRM software platform (Starter, Pro, Enterprise tiers) agree to:

• Use the CRM solely for legitimate business management, POS ticketing, and customer communication.
• Maintain the confidentiality of administrative credentials and API keys.
• Subscription charges are billed in advance per billing cycle (monthly/annual) and are non-refundable once active compute resources are provisioned.

10. Franchise Applications & Confidentiality

Submission of a Franchise Territory Inquiry does not create a binding franchise agreement. All territory rights, store design blue-prints, and operating manuals remain the proprietary intellectual property of The Avas Enterprise.

11. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of India. Any disputes or claims arising out of or in connection with our services shall be subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana.

12. Grievance Redressal & Contact Coordinates

For questions regarding these Terms or to file a service grievance: